PRIVACY POLICY
1) Scope

This Privacy Policy explains how we collect, use, disclose, and protect information about users of Gahanna Delivery’s website and services.

2) Information we collect

You provide: name, phone number, email, delivery address, order details, instructions, feedback, and—if you opt in—SMS marketing consent.

Payments: processed by third‑party processors (e.g., Stripe). We do not store full payment card numbers or CVV.

Automatic data: IP address, device/OS/browser info, cookie identifiers, approximate location (from IP), and usage data (pages, clicks, time).

From partners: participating merchants and service providers may share order‑related info (e.g., item availability, status updates).

SMS/communications data: message metadata (time, sender/recipient, status) from messaging providers (e.g., Twilio/Vonage/Telnyx); call or chat logs if you contact support.

3) How we use information

Fulfill and support orders (including delivery, updates, and returns).

Authenticate users, prevent fraud/abuse, and secure our systems.

Communicate with you about orders, service changes, and—with consent—promotions.

Improve the site, analytics, and performance.

Comply with legal obligations and enforce our Terms.

4) Legal bases (EEA/UK users)

If applicable, we process personal data on bases including: contract (fulfilling orders), consent (marketing SMS/email, cookies), legitimate interests (fraud prevention, analytics), and legal obligation.

5) Sharing of information

We share data with:

Payment processors (e.g., Stripe) to process payments.

Messaging providers (e.g., Twilio, Vonage, Telnyx) to send SMS and status updates.

Hosting and infrastructure (e.g., web hosts such as DreamHost; cloud services).

Analytics/monitoring (e.g., Google Analytics) to understand site usage.

Merchants and delivery partners to prepare and deliver your order.

Professional services (e.g., auditors, legal counsel) and when required by law.
We do not sell personal information. We do not share personal information for cross‑context behavioral advertising as that term is defined in some US state privacy laws.

6) Cookies & similar technologies

We use cookies and similar technologies to operate the site, remember preferences, and perform analytics. You can control cookies via browser settings; some features may not work without them. If required, we will present a cookie banner to obtain consent.

7) Marketing communications & SMS program

You may opt into marketing SMS or email. Consent is not a condition of purchase.

STOP to opt out of SMS; HELP for help. Message & data rates may apply. Message frequency varies.

Transactional messages about orders may still be sent as permitted by law.

We may use toll‑free numbers or registered 10DLC numbers consistent with carrier requirements.

8) Data retention

We retain personal information for as long as necessary to fulfill the purposes above, including legal, accounting, or reporting requirements. Typical retention: order records for up to 7 years; marketing consent logs for 4 years; server logs for up to 12 months. We may retain de‑identified or aggregated data longer.

9) Security

We use administrative, technical, and physical safeguards appropriate to the nature of the data. No method of transmission or storage is 100% secure.

10) Your rights

Depending on your jurisdiction, you may have rights to access, correct, delete, or receive a copy of your information; to withdraw consent; or to object/restrict certain processing. To exercise rights, email bobs@2goviral.com. We may need to verify your identity and may deny requests as permitted by law.

11) Children’s privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child provided data, contact us to delete it.

12) International data transfers

If you access the services from outside the United States, your information may be processed in the U.S. and other countries with different data protection laws.

13) Third‑party links

Our site may contain links to third‑party websites or services. We are not responsible for their privacy or security practices.

14) Changes to this Privacy Policy

We may update this Policy from time to time. Changes will be posted with a new effective date. Material changes will be highlighted on the site.

15) Contact us

Questions or requests regarding privacy? Email info@gahnnadelivery.com